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Customer Care
Keetah is devoted to customer care. Our staff is available by phone and e-mail. We provide prompt and complete answers to your questions. Our support team has undergone extensive training to support the Keetah product suite.
Technical Support
Support can be contacted via e-mail support@keetah.com or by telephone 8:00am to 5:00pm Monday through Friday, Central time.
Our team works closely with engineering and training to keep abreast of all aspects of Keetah software use.
After-Hours Fee Based Support
Keetah offers after business hours fee-based technical support. This type of support is designed for anyone who requires support outside of regular business hours (8:00 am to 5:00 pm MST, excluding US national holidays).
Step-by-step consultations on product features and functionality fall under the fee-based support program.
The price per incident is $2.00 USD per minute. Fee-based after-hours support is provided by telephone only.
Training
Our staff offers on-site training and works in conjunction with implementation planners to allow you to obtain the most value and use of Keetah software.
Each Keetah implementation requires an understanding and study of your organizational structure to best configure security, module access, and administrative access to various modules of the software.
Our trainers ensure that your Keetah configuration is proper and intact and that your staff fully understands how to make the best use of the software.
Professional Services
Many Keetah installations will require interfaces to legacy systems, report adjustments, and optoins settings changes. Our Professional Services team works with you to determine how best to maximize your use of Keetah.
This may involve a real-time feed of data from another system, a batch conversion of users and other code tables, or it may involve the development custom reports.
Ask us how we can tailor the Keetah experience to your organization through our professional services offerings.
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