Pulse, communication and knowledge for today's Information Technology Professionals and Professional Service Organizations.
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CIOs, CEOs and Principals
need immediate visibility into the organization's pulse and hot-spots as things happen.
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Client and Account Managers
need to communicate more effectively with their clients to continually improve
relationships. Clients let you know when they are not happy with you; they usually
do not let you know how great you are. You need to contiunually inform clients how much you do for them.
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Organizations
need to retain
knowledge. They cannot afford to require that each staff member re-live and
re-learn each experience. Equally important, organizations need continuity
of service.
Monitor your pulse | Communicate | Leverage and Retain Knowledge
Do you often ask the following questions of yourself and your team:
- What is really happening in our service organization right now?
- What engagements are in trouble?
- What did we accomplish this week? Can we use any of these wins to sell ourselves?
- Where are the hot spots that need my attention?
- What are my team's concerns and objectives?
FACT: The farther you are removed from hands-on work and the closer you are to principal, officer, or manager, the more important a timely pulse on your organization is to you.
With Keetah, all you have to do is look, and you can analyze your IT Department's pulse.
Don't want to run the software? No problem, Keetah will deliver targeted reports to your e-mail in Adobe .pdf format so your admin can have the report sitting on your chair when
you arrive for work Monday morning!
KEY FEATURES & BENEFITS:
- Temperature - identifies the mood of each client, graphically and in summary description.
- Accomplishments - communicates how much you do for your clients.
- Objectives - goals = success; management of focused objectives keeps your entire team on track and successful.
- Concerns - enables your staff to communicate their concerns to whomever on your team that you deem necessary.
- Opportunities - manage your project pipeline and keep atop new developments and requirements.
- Survey - obtain critical feedback from your client-base.
Communication is critical to professional service firms. Whether you are a corporate IT department, an IT outsourcing firm, or a software company, communication is critical to your ongoing success.
When asked, most IT clients say they wish IT would communicate with them more. "Tell me what is going on; keep me updated."
Successful IT organizations likewise know, that when providing services, communication with each other is critical. In fact, most organizations have mechanisms geared towards qualitative analysis of staff at review time and a means of advancement within the organization designed around communication. Articles, whitepapers, process documentation are all critical items to be communicated to each other.
Sadly, most IT organizations have no integrated tool to house, categorize, and find all this knowledge.
Keetah allows you to communicate and collaborate like never before. With Keetah, all you have to do is look, and you find that critical information you want. Further, all your clients have to do is look, and they can get up to the minute status on their projects, service requests, implementations, change control and more.
KEY FEATURES & BENEFITS OF KEETAH COMMUNICATION TOOLS:
- Engagements - manage all facets of IT engagements: actions, assumptions, timelines, issues and more.
- Change Control - keep end-users informed and prepare for service outages; scheduled or emergency.
- Problem Management - much more than mere incidents, problem management involves problem history, affected business units or groups, lessons learned, remedies, next steps, notified and involved parties.
- Accomplishments - communicate accomplishments to your team and to your clients.
- Objectives - keep your entire team on track and keep clients informed.
- Surveys - make critical feedback from your client-base and team available for review and process improvement.
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temperature...
integrated, unprecedented communication
tools...
knowledge base...
The hallmark of a professional service organization. The asset of an IT product or service company or corporate IT department.
Why isn't knowledge retained or leveraged in our industry since it is our principle asset?
Staff attrition - how often has critical project-knowledge or client-knowledge walked out the door with a former staff member?
Lack of discipline - it is amazing that teams of such highly skilled engineers don't record the intricate, complex and custom steps they take to solve an IT problem or installation or configuration. But the fact is that they do not. Mostly because they don't have the tools.
Lack of tools - face it, you are not alone. From Fortune 100 clients on down to single-person IT shops, a good tool to capture, store, index, retrieve and retain knowledge is simply non-existent.
Don't live another day with precious knowledge fluttering off into nowhere.
Keep it.
Leverage it.
Retain your equity.
KEY FEATURES & BENEFITS OF KEETAH KNOWLEDGE MANAGEMENT TOOLS:
- Libraries - Store files, documents, programs, settings, patches, service packs, marketing information and more.
- Secure - No worries here about unauthorized access here. Plus, a highly sophisticated data model provides for all variations of business-models and access rules.
- Web based - Whether on an intranet or the Internet, why should your staff be forced to have accessed to a special desktop or network share to share and retrieve knowledge. Shouldn't a browser serve information anytime, anywhere?
- Engagements, Problems, Change Control - knowledge bases in their own right. See www.keetah.com for more information.
With Keetah, all you have to do is look.
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